Chat channels

Set up Email (auto-reply)

A mailbox people email their questions to; the answer comes back as a reply, citing its sources (a “Sources:” link to the sender's own web chat, where each citation opens the exact passage). Senders are recognised by the email address on their user account — if the address is on the account, it already works. Nothing to install anywhere.

Before you start

• A dedicated mailbox (e.g. ask@your-company.com) and its IMAP settings from your provider — Gmail: imap.gmail.com; Microsoft 365: outlook.office365.com.
• An app password, if the account has two-factor sign-in (Gmail and Microsoft 365 both require one for IMAP) — Gmail: Google Account → Security → 2-Step Verification → App passwords.
• An outgoing mail server configured under Settings → Email (SMTP) — replies are sent through it, so set this up first, or Test will report it missing.

1. Chat channels → Email (auto-reply): enter the IMAP server, the mailbox address and its password. Create, then Test.
2. Tell people to email their questions to that address from the address on their user account.

How people use it

Nothing to link, nothing to activate: if the address on someone's user account matches the sender, it just works from their very first email. The reply threads onto the original message (Re: your subject) and is signed “Naxis Assistant (automated reply)”, citing its sources with a “Sources:” link into the sender's own web chat, where every citation opens the exact passage. Add an extra address for someone in the people list if they sometimes ask from a second inbox.

Access

Only an address that matches a user account can use this channel — there is no guest access here at all. Mail from anywhere else, or anything that isn't a human-written message, is dropped without a reply, never a link prompt.

Last updated 20 Sep 2026