Commerce & billing
Set up BigCommerce
Connect your BigCommerce store to make products, orders and the store's web pages searchable — a product carries its category names and stock, an order its status, total and buyer, so “do we still stock X” and “what did this buyer order” answer from the store's own data, and the About, shipping and policy pages answer for themselves. Read-only.
Before you start
- A store-level API account token, created in the BigCommerce control panel under Settings → Store-level API accounts → Create API account. BigCommerce shows the token once, at creation.
- Grant read-only on Products, Orders, Content and Information — that covers everything this source touches. The token works only against this store, and only reads are ever issued.
- The store hash — the short code in your control panel's address, between store- and .mybigcommerce.com; BigCommerce shows it again in the API path when the API account is created.
- In the control panel open Settings → Store-level API accounts → Create API account, grant read-only on Products, Orders, Content and Information, and copy the access token.
- Documents → BigCommerce, enter Store hash (just the hash — a pasted store- or stores/ prefix is trimmed) and paste the token as API account token.
- Choose access groups, Test, then Sync.
What comes in
- Products — name, visible or hidden, SKU, price, a coarse stock bucket (in stock / low, under 10 / out of stock), category names and the first 800 characters of the description.
- Orders — order number, date, status, total including tax, currency and the buyer's name. BigCommerce states the buyer on every order, so guest checkouts stand on their own. Customers are not read as records of their own, nor are line items — BigCommerce prices those at one extra call per order, every sync. An order marked deleted is skipped.
- Web pages — the store's own pages (About, shipping, policies) as documents in their own right. A hidden page is marked hidden and ranks below a visible one; link and placeholder pages, which carry no text, are left out.
- Each record type also gets one overview document naming its fields.
Access
Access is allow-only: the groups chosen on the source cover everything BigCommerce brings in — the source exposes no per-item viewers to mirror.
Products and orders each cap at 2,000, most-recently-updated first, and web pages at 500; only the first 1,000 category names are used to label products, and categories become no documents of their own. When a cap is reached the sync summary says so, and anything that ages past it stays searchable rather than disappearing. Test names the store and counts its products; a rejected token reads as BigCommerce rejecting the credentials. Revoke access any time by deleting the API account under Settings → Store-level API accounts.
Last updated 20 Sep 2026