Using the assistant

For your team

What the people who use the assistant see — share this with your team.

This section is for the people asking Naxis Assistant questions day to day, not the administrators setting it up. It covers what an answer actually shows you, why a question sometimes gets refused instead of guessed at, and how to reach the assistant from a messaging app your organisation has connected as well as from the web.

Every answer, wherever you ask it from, is grounded and access-controlled the same way: cited to the exact passage it came from, and built only from what your account is allowed to see. Nothing here changes what you can see — that's decided by the groups your administrator has put you in.

Start with Using Naxis Assistant if you're new, then Every answer shows its sources to understand what's under an answer.

In this section

• Using Naxis AssistantType a question in plain language and Naxis Assistant answers from your organisation's own documents, showing the sources behind every answer. Ask follow-ups in the same conversation — it remembers…
• Every answer shows its sourcesUnder each answer you'll see numbered sources, and the same numbers appear in the text. Click a number or a source row to read the exact passage the answer came from, so you can verify it yourself.…
• “I don't have that in the knowledge base”If the answer isn't in the documents you can access, Naxis Assistant says exactly that — “I don't have that in the knowledge base.” — with a Not in the knowledge base mark beneath it, rather than an…
• Your dataYour conversations are private to you — nobody else in your organisation can open them through the assistant, questions, answers and sources alike. Delete any conversation from the list on the left…
• Use it from Telegram, WhatsApp & co.If your administrator has set up chat channels, you can ask the assistant straight from a messaging app and get the same cited, access-controlled answers. Most likely you're already set up — just…
• Getting helpThe Help button in the sidebar opens the Help & documentation window: browse the topics, search as you type, or ask the Help AI — a conversation about how the assistant works, grounded in these…

Last updated 20 Sep 2026