Frequently asked questions

No, in any configuration. Your documents stay inside your own deployment and are used for one thing only: answering your team’s questions, with a citation back to the source. Answering runs through the Naxis answering service under zero-retention terms: it sees only a question and the passages needed to answer it, nothing is kept once the answer returns, and nothing you send it ever trains anything. A fully self-contained answering mode, with nothing ever leaving a self-hosted server, is on our roadmap — not shipped today.

On a self-hosted deployment, everything stays on your server. On a managed deployment, it’s held by Naxis under a data-processing agreement. Either way you can export or erase it from Settings → Security & privacy.

It’s built not to. Answers come only from your connected material and carry citations; when the answer isn’t there, it refuses rather than guesses.

Naxis’s own — our proprietary answering engine, under a data-processing agreement with zero-retention terms. There is nothing for you to choose, licence or configure: no API key, no settings, no decisions. The assistant is ready to answer as soon as your content is connected. Your documents and their index stay inside your deployment either way; for the answering step itself, this engine sees only the question and the passages needed to answer it — never a whole document — and keeps none of it once the answer returns. A fully self-contained answering mode, with nothing ever leaving a self-hosted server, is on our roadmap — not shipped today.

No. Updates install themselves in a window you control, after a backup, with automatic rollback. Managed deployments are maintained entirely by Naxis.

Not by default: everyone answers within their own access, so people sign in — on the web, or by linking a messaging app to their account with a one-time code. Where you want a wider door, any chat channel can be opened to guests: someone who writes without an account reads only the groups you nominate for that channel, and nothing else. The website chat widget is guest-only by design, with no login at all — that is how it can serve visitors a public knowledge base while your signed-in team still sees everything they are entitled to. See Chat channels.

Common document and office formats, plus content from cloud drives, mailboxes, websites, databases and business systems. Connect a source and the assistant indexes what it finds.

Open Help in the assistant and use the red support button — a person reads every message. See Troubleshooting first for the quick fixes.