Product guide
Mailboxes
Shared and personal mailboxes, so the answers your team has already sent become part of what the assistant knows.
Two ways to bring mail in as documents: Dedicated mailbox (forwards) and Full mailbox (auto-read). Both connect over IMAP with a password (an app password, for any account with two-factor authentication), and both skip ads, newsletters and other automated mail by default.
They differ in what they're pointed at and what happens to the mail afterwards. A dedicated mailbox is a new address you create for this purpose — people forward things to it, and each message is archived permanently, then moved, marked read, deleted or left alone, per your choice. A full mailbox is an existing account, shared or personal, read in place: nothing in it is ever moved, flagged or deleted, and everything already there — plus everything that arrives — becomes searchable automatically.
Choosing between them: set up a dedicated mailbox when you want a clean, purpose-built intake address and control over what happens to a message once it's read. Connect a full mailbox when the knowledge already lives in an existing inbox — a shared support@ box, or a colleague's own mail — and you want it read without touching it or asking anyone to forward anything.
The connectors
- Dedicated mailbox (forwards)Create a dedicated mailbox (e.g. assistant@your-company.com) and tell people to forward anything worth keeping. Each sync reads the mailbox: the message text and its document attachments (PDF, Word,…
- Full mailbox (auto-read)Connect an existing mailbox — a shared box like info@ or support@, or a personal account — and every message in it, plus everything that arrives from now on, is read automatically. The mailbox itself…
The same message, read by both
A message that reaches both — say, forwarded to a dedicated intake address and also sitting in a shared inbox connected as a full mailbox — becomes two separate documents. Each source keeps its own permanent archive and its own record of what it's already read; neither knows about the other.
Last updated 20 Sep 2026